Frequently asked questions.
Quick answers about our products, installation and AMC. Call +91 97119 00801 if your question is not here.
General
Where is Mapple Infocom located?
Our office is at M-14, 3rd Floor, Near SBI Bank, Old DLF Colony, Sector 14, Gurugram, Haryana 122001.
Which areas do you serve?
We serve Gurugram, Delhi, Noida, Greater Noida, Ghaziabad, Faridabad, Manesar, Sonipat, Bhiwadi, Rewari and nearby areas.
Do you provide installation and AMC?
Yes. We handle design, supply, installation, commissioning and annual maintenance.
How do I get a quotation?
Call +91 97119 00801, message us on WhatsApp or use the quote form on our contact page.
Security screening
Is AERB approval needed? X-Ray Baggage Scanner
Yes. X-ray equipment in India must be AERB approved, and we supply certified models. More about x-ray baggage scanner →
Which tunnel size do I need? X-Ray Baggage Scanner
For hand bags, a compact tunnel is enough. For luggage and parcels, choose 600×400 mm or larger. More about x-ray baggage scanner →
Can it be used outdoors? Door Frame Metal Detector
Yes, the IP65 model is built for outdoor gates. More about door frame metal detector →
Do guards need training? Handheld Metal Detector
Basic training takes a few minutes, and we brief your guards at handover. More about handheld metal detector →
Entrance control
How many lanes do I need? Flap Barrier
A single lane handles roughly 25–30 people per minute. We size the lanes based on your headcount and peak entry time. More about flap barrier →
Can visitors use QR codes? Flap Barrier
Yes. Visitors can receive a QR code on pre-registration that opens the barrier on arrival. More about flap barrier →
Does it open in a fire? Flap Barrier
Yes. The barrier connects to the fire alarm and opens all flaps automatically. More about flap barrier →
Is it suitable for unmanned gates? Full Height Turnstile
Yes. Full height turnstiles are designed for secure entry without a guard. More about full height turnstile →
Can workers mark attendance at the turnstile? Tripod Turnstile
Yes. A face or fingerprint terminal on the turnstile records attendance and opens the arm. More about tripod turnstile →
Swing barrier or flap barrier? Swing Barrier & Speed Gate
Swing barriers look more premium and allow wider lanes. Flap barriers are more compact and cost less per lane. More about swing barrier & speed gate →
Can it match our lobby colours? Swing Barrier & Speed Gate
Yes, several finishes are available. More about swing barrier & speed gate →
Vehicle & parking
Which boom length do I need? Boom Barrier
It depends on the road width. Our engineer measures the gate during the site survey and recommends the length and arm type. More about boom barrier →
Can residents enter without stopping? Boom Barrier
Yes. With UHF long-range tags or ANPR cameras, the barrier opens automatically as the car approaches. More about boom barrier →
What happens in a power cut? Boom Barrier
The arm can be released by hand, and a battery backup can be added so the barrier keeps working. More about boom barrier →
Do you provide AMC for boom barriers? Boom Barrier
Yes. We offer comprehensive AMC with quarterly preventive maintenance and breakdown support. More about boom barrier →
Can the system work without tickets? Parking Management System
Yes. ANPR cameras and UHF tags allow ticketless entry and exit. More about parking management system →
Can it connect to FASTag? Parking Management System
Yes, FASTag payment can be integrated with supported parking software. More about parking management system →
Do bollards need civil work? Automatic Bollard & Road Blocker
Yes. They are recessed into the road, so a foundation pit and drainage are prepared during installation. More about automatic bollard & road blocker →
Can they work with a boom barrier? Automatic Bollard & Road Blocker
Yes. Many high-security gates use a boom barrier for normal control and bollards as the final stop. More about automatic bollard & road blocker →
Access & attendance
Can I give temporary access to a visitor? Access Control System
Yes. Time-limited cards or QR codes can be issued for a set period. More about access control system →
What lock is used on glass doors? Access Control System
Glass doors usually use EM locks or drop bolts. We choose the lock during the survey. More about access control system →
Can I see attendance on my phone? Biometric & Face Attendance
Yes. Cloud attendance software includes a mobile app and web dashboard. More about biometric & face attendance →
Does it work for field staff? Biometric & Face Attendance
Yes. Mobile attendance with GPS and geo-fencing covers staff who work outside the office. More about biometric & face attendance →
Can it connect to our payroll? Biometric & Face Attendance
Reports export to Excel, and many payroll and ERP systems can be integrated. More about biometric & face attendance →
Can the visitor QR open the barrier? Visitor Management System
Yes. The QR pass works with flap barriers and access control readers. More about visitor management system →
Surveillance
How many days of recording can I keep? CCTV & Video Surveillance
That depends on cameras, resolution and hard disk size. We size storage for the retention period you need. More about cctv & video surveillance →
Can I watch cameras on my phone? CCTV & Video Surveillance
Yes. All systems we install include mobile viewing. More about cctv & video surveillance →
Do you repair existing CCTV? CCTV & Video Surveillance
Yes. We repair and take AMC for CCTV systems installed by others too. More about cctv & video surveillance →
Fire & safety
Conventional or addressable? Fire Alarm System
Addressable panels suit larger buildings because they show the exact device in alarm. Conventional panels suit smaller sites. More about fire alarm system →
Do you test existing fire alarm systems? Fire Alarm System
Yes, under our AMC we test and maintain systems installed by others. More about fire alarm system →
Can the PA play evacuation messages automatically? Public Address System
Yes, when integrated with the fire alarm system. More about public address system →
Communication
Can I open the door when I am not home? Video Door Phone & Intercom
Yes, with the mobile app on supported systems. More about video door phone & intercom →
Can we keep our existing phones? EPABX & Intercom
In many cases yes. We check compatibility during the survey. More about epabx & intercom →
Smart locks
What happens when batteries run out? Smart & Hotel Locks
Locks warn well in advance, and most have an emergency key or external power point. More about smart & hotel locks →
Tell us about your site
Share your requirement and we will plan a free site survey and send a detailed quotation.