Mapple Infocom logoMAPPLE INFOCOMSecurity Systems · Gurugram
FAQ

Frequently asked questions.

Quick answers about our products, installation and AMC. Call +91 97119 00801 if your question is not here.

General

Where is Mapple Infocom located?

Our office is at M-14, 3rd Floor, Near SBI Bank, Old DLF Colony, Sector 14, Gurugram, Haryana 122001.

Which areas do you serve?

We serve Gurugram, Delhi, Noida, Greater Noida, Ghaziabad, Faridabad, Manesar, Sonipat, Bhiwadi, Rewari and nearby areas.

Do you provide installation and AMC?

Yes. We handle design, supply, installation, commissioning and annual maintenance.

How do I get a quotation?

Call +91 97119 00801, message us on WhatsApp or use the quote form on our contact page.

Security screening

Is AERB approval needed? X-Ray Baggage Scanner

Yes. X-ray equipment in India must be AERB approved, and we supply certified models. More about x-ray baggage scanner →

Which tunnel size do I need? X-Ray Baggage Scanner

For hand bags, a compact tunnel is enough. For luggage and parcels, choose 600×400 mm or larger. More about x-ray baggage scanner →

What decides the price of a baggage scanner? X-Ray Baggage Scanner

Mainly the tunnel size, single or dual energy imaging, the AERB-approved model and brand, the conveyor, and installation, training and AMC. Our X-ray baggage scanner price guide for Delhi explains each factor, and we quote after a site survey. More about x-ray baggage scanner →

Is a baggage scanner the same as an X-ray baggage scanner? X-Ray Baggage Scanner

Yes. A baggage scanner (or baggage scanning machine) used at a lobby, mall, hotel or court entrance is an X-ray machine with a conveyor tunnel that shows the contents of bags on a screen, usually placed next to a door frame metal detector. More about x-ray baggage scanner →

Can it be used outdoors? Door Frame Metal Detector

Yes, the IP65 model is built for outdoor gates. More about door frame metal detector →

How many zones do I need? Door Frame Metal Detector

6 zones suit offices and schools, 18 zones suit malls, hotels and busy towers, and 33 zones suit high-security sites. See our guide on multi zone door frame metal detector price. More about door frame metal detector →

Do guards need training? Handheld Metal Detector

Basic training takes a few minutes, and we brief your guards at handover. More about handheld metal detector →

What does a handheld metal detector cost? Handheld Metal Detector

A handheld wand is the most economical screening tool. The price depends on its sensitivity and build quality; we suggest a model for your site and send a quotation. Most gates pair a handheld detector with a door frame metal detector for the main entrance. More about handheld metal detector →

Which handheld metal detector is best for a factory gate or event? Handheld Metal Detector

For daily use at a factory or society gate, a rugged standard wand with audio, light and vibration alarm is enough. For airports and high-security checks, choose a high-sensitivity model. We carry both and demo them on site. More about handheld metal detector →

Entrance control

How many lanes do I need? Flap Barrier

A single lane handles roughly 25–30 people per minute. We size the lanes based on your headcount and peak entry time. More about flap barrier →

Can visitors use QR codes? Flap Barrier

Yes. Visitors can receive a QR code on pre-registration that opens the barrier on arrival. More about flap barrier →

Does it open in a fire? Flap Barrier

Yes. The barrier connects to the fire alarm and opens all flaps automatically. More about flap barrier →

Is it suitable for unmanned gates? Full Height Turnstile

Yes. Full height turnstiles are designed for secure entry without a guard. More about full height turnstile →

What decides the full height turnstile gate price? Full Height Turnstile

Mainly single or dual lane, SS304 or powder-coated MS, mechanical or motorised drive, the reader (card, face or fingerprint) and site work such as the base and canopy. We send an itemised quotation after a site survey. More about full height turnstile →

Can workers mark attendance at the turnstile? Tripod Turnstile

Yes. A face or fingerprint terminal on the turnstile records attendance and opens the arm. More about tripod turnstile →

Swing barrier or flap barrier? Swing Barrier & Speed Gate

Swing barriers look more premium and allow wider lanes. Flap barriers are more compact and cost less per lane. More about swing barrier & speed gate →

Can it match our lobby colours? Swing Barrier & Speed Gate

Yes, several finishes are available. More about swing barrier & speed gate →

Vehicle & parking

Which boom length do I need? Boom Barrier

It depends on the road width. Our engineer measures the gate during the site survey and recommends the length and arm type. More about boom barrier →

Can residents enter without stopping? Boom Barrier

Yes. With UHF long-range tags or ANPR cameras, the barrier opens automatically as the car approaches. More about boom barrier →

What happens in a power cut? Boom Barrier

The arm can be released by hand, and a battery backup can be added so the barrier keeps working. More about boom barrier →

Do you provide AMC for boom barriers? Boom Barrier

Yes. We offer comprehensive AMC with quarterly preventive maintenance and breakdown support. More about boom barrier →

Can the system work without tickets? Parking Management System

Yes. ANPR cameras and UHF tags allow ticketless entry and exit. More about parking management system →

Can it connect to FASTag? Parking Management System

Yes, FASTag payment can be integrated with supported parking software. More about parking management system →

What is the difference between semi automatic and fully automatic parking? Parking Management System

In a semi automatic system a cashier collects payment at the exit and opens the barrier. In a fully automatic system drivers pay at a pay station or online, and the exit barrier opens by itself when the paid ticket, tag or number plate is read. More about parking management system →

Do bollards need civil work? Automatic Bollard & Road Blocker

Yes. They are recessed into the road, so a foundation pit and drainage are prepared during installation. More about automatic bollard & road blocker →

Can they work with a boom barrier? Automatic Bollard & Road Blocker

Yes. Many high-security gates use a boom barrier for normal control and bollards as the final stop. More about automatic bollard & road blocker →

Access & attendance

Can I give temporary access to a visitor? Access Control System

Yes. Time-limited cards or QR codes can be issued for a set period. More about access control system →

What lock is used on glass doors? Access Control System

Glass doors usually use EM locks or drop bolts. We choose the lock during the survey. More about access control system →

Do you install access control in Gurgaon? Access Control System

Yes. We survey the site, recommend a reader and lock for each door, install and test fire alarm release, and provide AMC across Gurugram and Delhi NCR. Our access control system in Gurgaon guide explains what to plan. More about access control system →

Can I see attendance on my phone? Biometric & Face Attendance

Yes. Cloud attendance software includes a mobile app and web dashboard. More about biometric & face attendance →

Does it work for field staff? Biometric & Face Attendance

Yes. Mobile attendance with GPS and geo-fencing covers staff who work outside the office. More about biometric & face attendance →

Can it connect to our payroll? Biometric & Face Attendance

Reports export to Excel, and many payroll and ERP systems can be integrated. More about biometric & face attendance →

What does a biometric attendance machine cost? Biometric & Face Attendance

It depends on the identification method (fingerprint, face or multi-biometric), user capacity, connectivity, cloud software plan and door access. We suggest a model for your staff count and send an itemised quotation. Our biometric attendance price guide explains each factor. More about biometric & face attendance →

Can the visitor QR open the barrier? Visitor Management System

Yes. The QR pass works with flap barriers and access control readers. More about visitor management system →

Is there a visitor management system for housing societies? Visitor Management System

Yes. For society gates we set up a guard tablet or app where residents approve guests, deliveries and cabs, and daily staff are added once. Our Gurgaon visitor management guide explains how to choose the setup for offices, societies and factories. More about visitor management system →

Surveillance

How many days of recording can I keep? CCTV & Video Surveillance

That depends on cameras, resolution and hard disk size. We size storage for the retention period you need. More about cctv & video surveillance →

Can I watch cameras on my phone? CCTV & Video Surveillance

Yes. All systems we install include mobile viewing. More about cctv & video surveillance →

Do you repair existing CCTV? CCTV & Video Surveillance

Yes. We repair and take AMC for CCTV systems installed by others too. More about cctv & video surveillance →

What does CCTV installation cost in Gurugram? CCTV & Video Surveillance

It depends on the number and type of cameras, cable length, recording days and brand. We visit the site, draw a camera layout and send an itemised quotation. Our CCTV installation guide explains each factor. More about cctv & video surveillance →

Fire & safety

Conventional or addressable? Fire Alarm System

Addressable panels suit larger buildings because they show the exact device in alarm. Conventional panels suit smaller sites. More about fire alarm system →

Do you test existing fire alarm systems? Fire Alarm System

Yes, under our AMC we test and maintain systems installed by others. More about fire alarm system →

Can you help with the fire alarm part of a fire NOC? Fire Alarm System

Yes. We design the detector layout from your floor plans and fire requirement, install and test the system, and provide drawings and test reports for your NOC file. Your architect or fire consultant confirms the requirement for your building. More about fire alarm system →

Can the PA play evacuation messages automatically? Public Address System

Yes, when integrated with the fire alarm system. More about public address system →

Communication

Can I open the door when I am not home? Video Door Phone & Intercom

Yes, with the mobile app on supported systems. More about video door phone & intercom →

Can we keep our existing phones? EPABX & Intercom

In many cases yes. We check compatibility during the survey. More about epabx & intercom →

Smart locks

What happens when batteries run out? Smart & Hotel Locks

Locks warn well in advance, and most have an emergency key or external power point. More about smart & hotel locks →

Tell us about your site

Share your requirement and we will plan a free site survey and send a detailed quotation.

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  • ★ 4.8 on Google (97 reviews)
  • ZKTeco authorised distributor 2026-27
  • GST registered company
  • Free site survey in Delhi NCR
  • Own installation team since 2018