CCTV AMC in Gurgaon and security system AMC

What an AMC for a security system means

An AMC (annual maintenance contract) is a one-year service agreement for the security systems already installed at your site. Instead of calling a technician only after something fails, the AMC fixes a schedule of preventive visits, a response time for breakdowns and what happens to faulty parts. For a security alarm, CCTV or fire alarm system this matters more than for most equipment, because a fault often goes unnoticed until the day the system is needed.

Comprehensive or non-comprehensive AMC

Cabling, PVC conduit, water or fire damage and software upgrades stay outside AMC scope in both types and are quoted separately.

Security alarm system AMC: what we check

Banks, offices and tenders often call this a BAS / FAS AMC (burglar alarm system and fire alarm system). We can take both under one contract, with a service report after every visit.

• Alarm panel, keypad and zone programming, with a test of every zone
• PIR motion sensors, door and window contacts, glass-break and panic buttons
• Sirens and strobes, indoor and outdoor
• Backup battery health, charger and power supply
• GSM / phone dialer and app alerts reaching the right people
• Arming and disarming codes and the user list, updated when staff change

Fire alarm AMC

Smoke and heat detectors are tested and cleaned, manual call points and hooters are checked, the panel and its batteries are tested, and every visit is recorded. Those service records help when your fire NOC is renewed. See fire alarm systems and our guide on fire alarm for fire NOC in Gurugram.

CCTV AMC in Gurgaon

Most AMC calls we get in Gurugram are for CCTV: a camera showing a black screen, an NVR that stopped recording weeks ago, or a mobile app that no longer connects. A CCTV AMC puts the system on a fixed check-up schedule so these faults are found on a visit, not on the day you need the footage. Visits are planned from our office in Sector 14, Gurugram, for offices, societies, shops, hospitals, schools, warehouses and factories across the city, including Udyog Vihar, Golf Course Road, Sohna Road, the DLF phases and IMT Manesar.

After each visit you get a service report listing every camera, its status and anything that needs attention. Breakdown calls in between are attended within 12 hours. Common replacement parts are listed on our price pages, for example surveillance hard disks: 1 TB Rs 2,900, 2 TB Rs 4,050 and 4 TB Rs 7,500, plus GST; under a comprehensive AMC they are covered by the contract, under a labour-only AMC they are charged with your approval.

Taking over a CCTV system installed by someone else: we first check every camera, the recorder, disks and power, give you a written fault list with the repair cost, fix it once you approve, and then start the AMC. We service the common brands, such as CP Plus, Prama, Matrix and Honeywell. If you are planning new cameras instead, see CCTV installation, the CCTV price in Gurugram page and our CCTV installation in Gurgaon guide.

Barriers, turnstiles, access control and attendance

Moving parts such as boom barriers, flap barriers and turnstiles need lubrication, alignment and safety-sensor checks. Access control and biometric attendance devices need reader cleaning, firmware and user-list checks, and a test of the fire alarm release on doors.

What decides the AMC cost

• The number and type of devices (cameras, sensors, detectors, doors, barriers)
• Comprehensive or labour-only
• The age and condition of the system, and whether spares are still available
• How many sites and where they are in Delhi NCR
• The response time you need

We do not publish a fixed AMC price. For a system installed by someone else, we first audit it, list what is faulty, repair that on a chargeable basis, and then start the AMC. You get a written proposal listing every device covered. Our guide what a security system AMC covers has a checklist you can use to compare proposals.